Privacy Policy

1.0 Scope of the Privacy Policy

This Privacy Policy applies to personal information collected through the website. It does not extend to other websites linked from or associated with the Website that maintain independent privacy policies. Our intent is to collect only the personal information that is provided voluntarily by our customers and online visitors so that we can offer information and/or services to those for specific and legitimate purposes. Please review this Privacy Notice to learn more about how we collect, use, share and protect the personal information that we obtain. Our Privacy Notice may change at any time but it will be updated on our website. It is accepted that your continued use of our online platforms will mean that you agree to the changes. By accessing or using our website, you agree to the practices outlined in this policy. If you do not agree, please exit this website.

2.0 Data Protection Policy

Pomat Health Ltd information Protection Policy (IPP) applies to personal information described in this policy. The policy explains what information we collect about our customers, how we use that information, who we share it with and what steps are taken to make sure it stays private and secure. The policy also clearly outlines the right of customers in respect of information collected in the course of business. This privacy policy stipulates Pomat Health Ltd's approach to handling customer data and rights with regards to our collection, use, storage and sharing of the personal data which may be collected in the course of providing you with exceptional healthcare and services, collectively referred to herein as Pomat Health Ltd 'services', across all our delivery channels to meet customer's needs. It is important to know that the policy continues to apply even if the Customer agreement for services with Pomat Health Ltd ends and it covers any services which customers have with Pomat Health Ltd.

3.0 Information We Collect

We collect and process your personal information to provide you with efficient services and an optimized user experience. In some cases, you may have previously provided your personal information to Pomat Health Ltd (if for example, you are a former customer or have had an established contract or agreement with Pomat Health Ltd). By submitting personal information to Pomat Health Ltd, you are also acknowledging that Pomat Health Ltd may use this information in accordance with this Privacy Policy. Your personal information is not used for purposes other than those listed in this document, unless we obtain your permission, or unless otherwise required by Law. In general, we collect and generate the following information: Name, email address, Phone number, Address (personal or for third-party delivery), Payment information, billing address, name of Company/Institution.
To improve our Website, we may automatically collect the following information: browser type and device information , IP address, Cookies and similar technologies, website traffic and usage analytics, Information about the way you interact with Pomat Health Ltd (e.g. channels used, geographic information, software used and information concerning your complaints, marketing and Promotional information (e.g. details of the services we offer and your preferences) ,other information about you that is voluntarily provided by filing in online forms or by communicating with us, whether face-to-face or via other available channels (e.g. by phone, email , online),Information to fulfill regulatory obligations (e.g. transaction details, user activity).Information from third parties providing information to identify and manage fraud. These are collected anonymously and cannot identify you individually unless linked to your provided account information.

4.0 Use of Your Personal Information

4.1.0 Introduction
Pomat Health Ltd generally collects only the personal information necessary to fulfill your request and to provide the requested and /or agreed services. Where additional, optional information is sought, you will be notified of this at the point of collection. In general we process, transfer, use and disclose your personal information to: Process and fulfill your orders, Verify your identity (e.g. for authentication purposes),Perform data analytics and understand your preferences and how you use the provided services, obtain reports of an online problem, to facilitate dissemination of information about our services and products, ensure security and organizational continuity, respond to your inquiries and customer service requests, to protect our rights, to investigate fraud or other misconduct, to notify you about changes to our services, to allow you to participate in interactive features of our services, to enhance and personalize your website experience, to communicate updates, offers, and promotional materials (opt-out options available), to analyze website usage to improve functionality and security, to comply with legal obligations.

A visitor can access and browse our entire site at any time without providing any personal information. We do not collect information that would personally identify you unless you choose to provide it. In addition, Pomat Health Ltd does not share any personally identifiable information of any individual with any third party unrelated to Pomat Health Ltd, except in situations where we must provide information for legal purposes or investigations, or if so, directed by the patient through a proper authorization.

4.1.1 Forms
Our website contains forms through which users may request information or supply feedback to us. In some cases, telephone numbers, email addresses or return addresses are required so that we can supply requested information to you. After you fill out a form, we may contact you with follow-up information (unless you have checked an “opt-out” box on the form). We may provide some information supplied on our web forms to affiliated companies outside Pomat Health Ltd for promotional reasons (other than where we may be required to by law or as necessary to process credit card information). We do not save this personal information for any other reason.

4.1.2 Surveys
Occasionally, we may survey visitors to our site. The information from these surveys is used in aggregate form to help us understand the needs of our visitors so that we can improve our site. We generally do not ask for information in surveys that would personally identify you. If we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request.

4.1.3 Email
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from Pomat Health Ltd asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

4.1.4 User name and Password
In the event you access any Service requiring a User Name and Password, you are solely responsible for keeping such User Name and Password strictly confidential.

5.0 Sharing Your Information

5.1.0 Introduction
We do not share personal information with unaffiliated third parties, except if necessary for our legitimate professional and business needs, to carry out requests, and/or as required or permitted by law. Your personal information may be shared under the following circumstances:

A visitor can access and browse our entire site at any time without providing any personal information. We do not collect information that would personally identify you unless you choose to provide it. In addition, Pomat Health Ltd does not share any personally identifiable information of any individual with any third party unrelated to Pomat Health Ltd, except in situations where we must provide information for legal purposes or investigations, or if so, directed by the patient through a proper authorization.

5.1.1 With Service Providers and Affiliates:
Pomat Health Ltd works with reputable partners and service providers so they can process your personal information on our behalf where required. Pomat Health Ltd will only transfer personal information to them when they meet our standards set in our third party information security policy on the processing of data and security. We only share personal information that allows them to provide their services such as payment processing, order fulfillment, and customer service.

5.1.2 Legal Compliance
Pomat Health Ltd may disclose personal information in order to respond to requests of courts, government or law enforcement entities or where it is necessary to comply with applicable laws, court orders or rules, or government regulations.

5.1.3 Audits
Disclosure of personal information may also be needed for data privacy or security audits and/or to investigate or respond to a complaint or security threat.

5.1.4 With Your Consent
For specific purposes when you explicitly authorize us to do so.

5.2.0 Additional Information
In addition, Pomat Health Ltd may transfer certain personal information to external entities working with us or on our behalf for the purposes described in this Privacy Policy (e.g. in order to provide you with products or services you requested, or due to public or legal duty to do so) Pomat Health Ltd will not transfer the personal information you provide to any third parties for their own direct marketing use. As such information may be transferred and disclosed to authorities, law enforcement , government, persons acting on your behalf, payment recipients, beneficiaries, intermediaries, other financial institutions, lenders and holders of security over any property relevant to Pomat Health Ltd, payment service providers, technology providers, support service providers, etc. We may also share aggregated or anonymous information with partners such as research groups, universities or advertisers. We ensure that any third-party handling your information abides by strict confidentiality and security standards.

6. 0 Legal grounds for collection of information

6.1.0 Introduction
The applicable laws allow us to process personal information, so long as we have a ground under the law to do so. It also requires us to tell you what those grounds are. As a result, when we process your personal information, we will rely on one of the following processing information:

6.1.1 Legal obligation or for Public interest
This is when the processing of your personal information is necessary in order to comply with a legal obligation, such as keeping records for complying with any tax obligations, regulatory purposes, or providing information to a public body or law enforcement organization. Where necessary, we may process information about you where there is a legitimate interest for us or a third party with respect to your interests, except such interests is overridden by your interests, fundamental rights and freedom; or you expressly deny.

6.1.2 Performance of a contract
This is when the processing of your personal information is necessary in order to perform our obligations under a contract but also to be able to complete our acceptance procedure so as to enter into a contract.

6.1.3 Consent
We may occasionally ask you for specific information for some or more specific purposes such as research and studies, and we will only process your personal information in this way if you agree.

6.1.4 What constitutes consent?
Your consent is given when you consume our services, navigate our website, tick our online forms or boxes, subscribe to our email alerts, and attend our online/offline events and other events, or when you voluntarily submit your personal data to us.

6.1.5 How do you withdraw your consent?
You may withdraw your consent at any time by unsubscribing to our email alerts or other digital platforms or by contacting the Pomat Health Ltd via contact@pomathealth.com

7.0 Mode of Collection of Data

7.1.0 Introduction
Pomat Health Ltd collects data in the following ways:

7.1.1 Directly from you when you complete forms on our website or correspond with us by email, post, telephone, live chat, or other means.7.1.2 By automated technologies when you interact with our website, including our use of cookies, server logs, and similar technologies: more detail on this is available in our Cookie policy.7.1.3 From third parties or publicly available sources, including analytic data from Google and Hub Spot, usage data from social media platforms when you engage with us on these.

8.0 Use of Cookies

8.1.0 Introduction
In some instances, Pomat Health Ltd and its service providers use cookies and other technologies to automatically collect certain types of information when you visit Pomat Health Ltd online platforms, as well as through email exchange. The collection of this information allows Pomat Health Ltd to customize your online experience, improve the performance and security, usability and effectiveness of Pomat Health Ltd's online presence, and to monitor our overall activities. We may collect information about your computer or mobile device, including where available operating system and browser type, for system administration or for our own commercial purposes.

8.1.1
Cookies may be placed on your computer or internet enabled device whenever you visit Pomat Health Ltd online. This allows the site to remember your computer or device and serves a number of purposes. Your selection will be saved in a cookie and is valid for a short period (e.g. 90 days). If you wish to revoke your selection, you may do so by clearing your browser cookies. Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser’s settings (often found in your browser’s tools or Preferences menu). You may also delete cookies from your device at any time. However, please be aware that if you do not accept the cookies, you may not be able to fully experience some of our web sites’ features.

8.1.2
Cookies by themselves do not tell us your email address or otherwise identify you personally, in our analytical reports, we may obtain other identifiers, but this is for the purpose of identifying the number of unique visitors to our websites and geographic origin of visitors trends, and not to identify individual visitors. Pomat Health Ltd may also collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location and to improve our location based products and services.

8.1.3
By navigating on our web sites and accepting cookies or entering your login details to access areas reserved for registered users, you agree that we can place these cookies on your computer or internet enabled devices.

8.1.4
You have the right to accept or decline cookies. If declined, certain Website features may not function optimally. Most browsers allow you to manage cookie preferences in their settings.

9.0 Data Retention

9.1.0 Introduction
We retain your personal information for the duration of seven years for the purposes set out in this policy of our contract with you, and will only be destroyed before this expiration period when you exercise your right to request deletion of personal data, or otherwise required by Law. After expiration of any of the aforementioned periods as applicable, your personal data will be irreversibly destroyed. This allows us to comply with legal and regulatory requirements or fulfill our legitimate purposes. Typically, personal data not legally required is deleted after two years of inactivity

10.0 Security Measures

10.1.0 Security Measures
We employ robust security technologies and practices to protect your personal information. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We maintain security standards and procedures with a view to preventing unauthorized access to data by anyone including our staff. We use technologies (e.g. data encryption, firewalls) to protect the security of data in transit and data at rest by following a risk based approach. We also do regular system audits and updates and partner with trusted service providers.

10.2.0
All Pomat Health Ltd staff, vendors and other similar third parties are required to observe our privacy standards and to allow us audit them for compliance.

10.3.0
While we strive to protect your data, no system is entirely secure. If you suspect any security concerns, contact us immediately.

11.0 The Lawful Bases on which we collect and use personal data

11.1.0
Pomat Health Ltd only collects and uses personal data on one or more of the following bases:

11.1.1
When you have freely given your explicit consent for us to collect and use the data for one or more specific purposes that we have clearly explained to you (such as sending you information about our products and services)

11.1.2
When we need the information in order to be able to enter into or fulfill a contract with you

11.1.3
When we have a legitimate interest in using the data in a way which might reasonably be expected as part of running our business, and which does not materially impact your rights or interests (such as using data to personalize your experience of our website)

12.0 Your Rights

12.1.0
Pomat Health Ltd may ask for your permission for certain uses of your personal information, and you can agree to decline those uses. If you opt in for particular services or communications, such as e-news letter you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will try to remove your information promptly, although we may require additional information before we can process your request. In general if you have submitted personal information to Pomat Health Ltd, you have the following rights:

• Access and review the information we hold
• Request correction of inaccurate information
• Opt-out of promotional communications
• Request data deletion where legally permissible.

12.2.0
You have the right to have your personal data erased if:
i. The personal data is no longer necessary for the purpose which it was originally collected or processed for.
ii. Pomat Health Ltd is relying on legitimate interests as the basis for processing, you object to the processing of
your data, and there is no overriding legitimate interest to continue this processing.
iii. Pomat Health Ltd has processed the personal data unlawfully (i.e. in breach of the lawfulness requirement)
iv. It has to be done to comply with a legal obligation.

• The right to request that we restrict our processing of your information if the information provided to Pomat Health Ltd are not accurate, the processing is unlawful and your request for erasure is opposed or when we no longer need your data for the purpose of processing but they are required by you for the establishment, exercise or defense of legal claims.
• The right to receive certain information you have provided to us in an electronic format and or/ request that it is transmitted to a third party. This applies when:

1. The lawful basis for processing this information is consent or for the performance of a contract.
2. The right to ask us not to process your personal data for marketing purposes. Prior to collecting data, we will usually inform you if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

• The right to lodge a complaint with the Data Protection Regulatory Authority, for example the National information Technology Development Authority(NITDA) if you think that Pomat Health Ltd has not processed your personal data in accordance with data protection legislation.

To exercise these rights, contact us at contact@pomathealth.com.

13.0. Other Relevant information

13.1.0 Data Security
Pomat Health Ltd has security policies and procedures in place to protect personal information from unauthorized loss, misuse, alteration, or destruction. Despite Pomat Health Ltd's best efforts, however, security cannot be absolutely guaranteed against all threats. To the best of our ability, access to your personal information is limited to those who have a need to know and they are required to maintain the confidentiality of such information. A series of technology and Cyber Security platforms and solutions are utilized to protect data within Pomat Health Ltd environment including, but not limited to perimeter security mechanisms, end point security mechanisms, encryption, etc.

13.2.0 Your Responsibilities
You are responsible for ensuring that the information provided to Pomat Health Ltd on your behalf is accurate and up to date, and you must inform us if anything changes as soon as possible. If you provide information for another person on your account, you must direct them to the notice and ensure they also agree to us using their information.

13.3.0 Questions and Enforcement
Pomat Health Ltd is committed to protecting the online privacy of your personal information. If you have questions, or comments about our administration of your personal information, please contact us at contact@pomathealth.com or visit our office. You may also use this contact information to communicate any concerns you may have regarding compliance with our Privacy Policy.

13.4.0 Links to other Websites
If you visit another website other than https://www.pomathealth.com/ read the privacy policy on that website to find out what it does with your information.

13.5.0 Governing Principles of our Data processing
We guarantee that your personal data shall be collected and processed in accordance with specific, legitimate, and lawful purpose consented to by you, provided that a further processing may be done only for archiving, research or statistical purposes for public interest. Your personal data shall also be restricted to you and shall not be transferred to any other person or entity except as required by law and if it is adequate, accurate and without prejudice to the dignity of human person. Your personal data shall only be stored for the period within which it is reasonably needed and shall be secured against all foreseeable hazards/breaches such as theft, cyber attack, etc.

14.0 Third-Party Links

14.1.0 Introduction
Our website may include links to external websites, particularly for payment processing. We are not responsible for the privacy practices of these websites. Please review their privacy policies for more information.

15.0 Updates to the Privacy Policy

15.1.0 Introduction
This privacy policy is subject to constant reviews and Pomat Health Ltd reserves the right to update this Privacy Policy to reflect changes in technology, regulations, or business practices. Revisions will be posted on the Website with a revised effective date.

16.0 Contact Information

16.1.0 Introduction
For questions, concerns, or to exercise your rights regarding this Privacy Policy, contact us via:
Email: contact@pomathealth.com
Phone Number: 07046652565
Address: Second Floor, No 17 Aje Street, off Herbert Macaulay Way, Sabo, Yaba, Lagos, Nigeria

Work Hours: Mon-Fri: 9AM - 5PM
Website: https://www.pomathealth.com
Thank you for trusting Pomat Health Ltd with your personal information. We are committed to serving you with transparency, respect, and care.